Service Desk provides to clients a Single Point of Contact (SPOC) that you trust, aiming to keep and improve applications and tools within your corporation, of vital importance for an effective communication between users and your IT team.
It is important to think about the losses a corporation has whenever your system or IT service is inoperative, and some of them can be beyond repair.
Another point of importance is when the Coordinator, Manager, Director ou CIO has to invest to improve quality and availability of technology resources.
An active Service Desk will support the company IT by helping solve and foresee problems. So, more than working on an exact solution we act preventively, seeking the root cause of the incidents and advising for issues that may become occurrences in the future if kept unattended.
Arbit’s Service Desk is composed of consultants with experience in the best practices on the market, such as ITIL, and their main target is to improve quality in IT Service Management and to fulfill the fixed Service Level Agreement (SLA).